Most of our orders are shipped within 5 working days of receipt. We merge shipments from our suppliers into stock on a Friday and then pick all allocated orders for that week (and any outstanding from the previous week)the same day. Orders are shipped the day after packing (Saturday) by Royal Mail. Any order that we receive by close of business Tuesday will be posted the following Saturday, provided that stock of the item is available from our warehouse or from UK suppliers. Orders for items which we need to source from manufacturer in the USA will usually take a week or two longer (depending on which day of the week the order is placed), so please be sure to allow for this or to check stock with us before ordering, if your order is urgent. Orders received after start of business Wednesday morning are likely to miss the pick run for that week and to be posted the following week. We email our customers to confirm when any item is sent for packing and when the final item in an order has been despatched. Our orders are posted by Royal Mail and so can be collected from your local sorting office, if the delivery is missed.
Shipping is 3.80 pounds sterling to UK addresses, regardless of how many items are orders, so customers ordering more than one shirt save more. Orders to other countries are sent by Royal Mail air mail with a fee being charged which increases according to the value of the order (to reflect the extra weight and hence postage cost).
Our current fees to European countries are as follow:
Orders up to value 25 GBP are charged 5 GBP postage.
Orders up to value 40 GBP are charged 8 GBP.
Orders up to value 60 GBP charged 10 GBP.
Orders up to value 100 GBP charged 15 GBP.
Orders up to value 150 GBP are charged 20 GBP.
Orders up to value 250 GBP are charged 25 GBP.
Our current fees to non-European countries are as follow:
Orders up to value 25 GBP are charged 7.50 GBP postage.
Orders up to value 40 GBP are charged 11 GBP.
Orders up to value 60 GBP are charged 16 GBP.
Orders up to value 100 GBP are charged 20 GBP.
Orders up to value 150 GBP are charged 30 GBP.
Orders up to value 250 GBP are charged 40 GBP.
Our air mail parcels are sent out by standard Royal Mail air mail service. They will reach their country of destination within 5 working days of posting but are then subject to customs delays and to local posting times which vary dramatically from country to country. Consequently, we cannot provide accurate delivery promises nor tracking details.
We accept returns of any undamaged and unworn items within 28 days of posting but returns must be authorised. Unauthorised returns will not normally be processed.
Unfortunately, our system cannot support exchanges. Customers who order the wrong size need to return the item for a refund and then re-order the correct size, so please be sure to check our size guide if there is any doubt of the required size, before ordering .
We will refund the cost of any items returned (with authorisation) within 14 days. Where applicable, unless the reason for return is due to our error, the refund will be nett of Postage and Packing charge (because this has already been incurred).
The delivery advice needs to be included with the returned good along with a note giving the reason for return, so that we know who to refund and why.
Our returns address is as follows:
39 Sandymount Drive
Wirral CH45 0LJ
Returned goods will not be accepted once they have been worn or washed. This does not affect your statutory rights.